Maintenance for Microsoft Fabric Data Solutions

$20,000.00$35,000.00

The maintenance phase of the Microsoft Fabric Data Solutions project ensures the ongoing optimal performance, reliability, and security of the platform. This phase includes initial post-POC support, and an optional ongoing maintenance plan designed to address all potential issues, provide system enhancements, and support business growth. Maintenance services include real-time system performance monitoring, automated alerts for anomalies, and regular security and performance updates. We implement user feedback to continuously improve the system and provide a dedicated support contact for all maintenance inquiries. Our Service Level Agreement (SLA) guarantees prompt response times for issues: critical (1 hour), high priority (4 hours), medium priority (1 business day), and low priority (2 business days). We also ensure high system availability with planned maintenance communicated in advance. This comprehensive maintenance plan maximizes the value of Microsoft Fabric Data Solutions, supporting your business’s evolving needs.

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Project Scope

    • Regular System Health Checks:

      • Frequency: Monthly or quarterly, depending on the agreement.
      • Scope: Comprehensive reviews of system performance, data integrity, and security measures.
      • Reporting: Detailed health check reports highlighting any issues, potential risks, and recommendations for improvements.
    • Performance Monitoring:

      • Continuous Monitoring: Use of monitoring tools to track system performance in real-time.
      • Performance Metrics: Regular analysis of key performance indicators (KPIs) such as response times, data processing times, and system uptime.
      • Alerts and Notifications: Automated alerts for performance anomalies, allowing for proactive issue resolution.
    • Bug Fixes and Updates:

      • Bug Tracking: System for logging and tracking bugs reported by users or identified through monitoring.
      • Patch Management: Regular updates and patches to fix bugs, enhance security, and improve functionality.
      • Release Notes: Documentation of all updates, detailing changes and their impact on the system.
    • Enhancements and Improvements:

      • User Feedback Loop: Regular collection and analysis of user feedback to identify areas for improvement.
      • Feature Enhancements: Development and implementation of new features or enhancements based on user needs and evolving business requirements.
      • Roadmap Planning: Collaboration with stakeholders to plan and prioritize future improvements and updates.
    • Dedicated Support Contact:

      • Single Point of Contact: A dedicated support representative for all maintenance and support-related inquiries.
      • Account Management: Regular check-ins and reviews to ensure the maintenance services align with business goals and needs.
      • Escalation Path: Clear escalation procedures for critical issues requiring immediate attention.
    • Additional Services:

      • Training and Knowledge Transfer:

        • Ongoing Training: Regular training sessions for new users or refreshers for existing users.
        • Knowledge Base: Access to a comprehensive knowledge base with documentation, FAQs, and how-to guides.

Service Level Agreement (SLA)

  • Response Times:

    • Critical Issues: Immediate response, typically within 1 hour.
    • High Priority: Response within 4 hours.
    • Medium Priority: Response within 1 business day.
    • Low Priority: Response within 2 business days.
  • Uptime Guarantees:

    • System Availability: Commitment to a high level of system uptime, typically 99.9% or higher.
    • Downtime Management: Planned maintenance windows communicated in advance, with minimal disruption to operations.
  • Performance Metrics:

    • Resolution Times: Targets for resolving issues based on their priority.
    • Customer Satisfaction: Regular surveys and feedback mechanisms to measure satisfaction with support services.
    • Quality Assurance: Regular reviews of support performance, adherence to SLA commitments, and continuous improvement initiatives.

Payment Terms