Maintenance For Power BI Reporting

$20,000.00$35,000.00

The maintenance for Power BI Reporting includes regular data updates to ensure accuracy and relevance, performance optimization through continuous monitoring and enhancements, timely issue resolution with prioritized response times, user support for queries and technical issues, and the implementation of new features and upgrades based on user feedback and Power BI version releases, all while providing monthly maintenance reports to summarize activities, resolved issues, and performance metrics, ensuring that the reporting solution remains robust, efficient, and user-friendly, and adhering to agreed service levels for response and resolution times to maintain the reliability and performance of the Power BI reports.

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Project Scope

Scope of Maintenance:

  1. Data Updates:

    • Content: Regular updates to ensure data accuracy and relevance, scheduled data refreshes based on user needs, and manual updates as required.
    • Activities:
      • Perform data refreshes as per the agreed schedule.
      • Verify data accuracy and consistency after each update.
      • Address any data anomalies or discrepancies.
    • Frequency: Weekly or bi-weekly, depending on the data update schedule.
  2. Performance Optimization:

    • Content: Monitoring and enhancing report performance, addressing latency or speed issues, optimizing data models, and queries.
    • Activities:
      • Regularly monitor the performance of the dashboards and reports.
      • Identify and address any performance bottlenecks.
      • Optimize data models and DAX queries to enhance performance.
    • Frequency: Bi-weekly performance reviews and optimizations as needed.
  3. Issue Resolution:

    • Content: Troubleshooting and resolving any technical issues, providing timely support to users, and maintaining a log of issues and resolutions.
    • Activities:
      • Respond to user-reported issues within the agreed response time.
      • Troubleshoot and resolve technical issues promptly.
      • Maintain an issue log and track resolution status.
    • Frequency: Continuous, with a response time within 24 hours for critical issues and 72 hours for non-critical issues.
  4. Enhancements and Upgrades:

    • Content: Implementing new features or enhancements based on user feedback, upgrading Power BI versions as required, and adding new data sources or visualizations.
    • Activities:
      • Gather user feedback on potential enhancements.
      • Plan and implement approved enhancements.
      • Upgrade to new Power BI versions as needed.
    • Frequency: Monthly reviews for potential enhancements, with implementations based on prioritization.

Service Level Agreement (SLA)

The Service Level Agreement (SLA) outlines the responsibilities, response times, and resolution times for the maintenance of the Power BI Reporting solution. This SLA ensures that all maintenance activities are performed efficiently and that any issues are addressed promptly to maintain the reliability and performance of the Power BI reports.


Key Components

  1. Service Availability

    • Hours of Operation:
      • Support will be available Monday through Friday, from 9:00 AM to 6:00 PM (local time).
    • Exclusions:
      • Support will not be available on public holidays or during company-wide events.
  2. Response Time

    • Critical Issues:
      • Issues that significantly impact the functionality or availability of the Power BI reports.
      • Response Time: Within 4 hours during business hours.
    • High Priority Issues:
      • Issues that affect major functionalities but have a workaround available.
      • Response Time: Within 8 hours during business hours.
    • Medium Priority Issues:
      • Issues that affect minor functionalities or cosmetic elements.
      • Response Time: Within 24 hours during business hours.
    • Low Priority Issues:
      • General queries, enhancement requests, and non-urgent issues.
      • Response Time: Within 48 hours during business hours.
  3. Resolution Time

    • Critical Issues:
      • Resolution Time: Within 24 hours or by the next business day.
    • High Priority Issues:
      • Resolution Time: Within 72 hours or by the third business day.
    • Medium Priority Issues:
      • Resolution Time: Within 5 business days.
    • Low Priority Issues:
      • Resolution Time: Within 10 business days or based on mutual agreement.
  4. Issue Escalation

    • Escalation Procedure:
      • If an issue is not resolved within the stipulated time, it will be escalated to the next level of support or management.
      • Critical and High Priority issues will be escalated directly to the project manager and senior technical team if unresolved within the initial resolution time.
  5. Performance Monitoring

    • Regular Reviews:
      • Monthly performance reviews will be conducted to assess the efficiency of the maintenance activities and adherence to the SLA.
    • Metrics:
      • Response and resolution times.
      • Number and severity of issues reported.
      • User satisfaction and feedback.
  6. Maintenance Activities

    • Regular Data Updates:
      • Automated data refreshes will be monitored, and any failures will be addressed within the stipulated response time.
    • Performance Optimization:
      • Continuous monitoring and optimization efforts to ensure the reports run efficiently.
    • User Support:
      • Providing timely assistance to user queries and issues, with a focus on enhancing user experience.
    • Enhancements and Upgrades:
      • Implementation of new features and version upgrades as per the planned schedule, with minimal disruption to users.
  7. Communication

    • Status Updates:
      • Regular updates will be provided to stakeholders on the status of critical and high-priority issues.
    • Reporting:
      • Monthly maintenance reports will be shared with key stakeholders, summarizing activities, issues resolved, performance metrics, and any recommendations for improvement.

Payment Terms